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Zoua is an accomplished Trainer with strong technical skills, troubleshooting skills and great attention to detail. Responsible for training new associates in medical health insurance and customer service. Zoua works with Michigan Education Special Services Association (MESSA)
Training Needs Analysis
Associated Trainers (AT) earned their credentials by: - attending a total of 24-40+ contact hours of intensive skills training and passing a comprehensive, standardized exam, - possess a personal development plan to stay current as trainer and signed the IBCT Code of Ethics and Professional Conduct. Certification happens after strict summative and formative evaluation of knowledge, skills, trainer’s performance, and professional attitude. Recertification is required every 3 years.