Certification Details of

Zoua

Her

USA

Lansing, MI

Certification Type:
Certification Issuing Date:
Certification Expiration Date:
Certification Status:
Certificate Code:
General Education
Associate Trainer
12-15-2021
12-15-2024
Valid
US_TS_AT_21.7

Biography

Zoua is an accomplished Trainer with strong technical skills, troubleshooting skills and great attention to detail. Responsible for training new associates in medical health insurance and customer service. Zoua works with Michigan Education Special Services Association (MESSA)

Quality Assurance
Training Needs Analysis
Evaluation
Workflows
Standards

Associated Trainers (AT) earned their credentials by: - attending a total of 24-40+ contact hours of intensive skills training and passing a comprehensive, standardized exam, - possess a personal development plan to stay current as trainer and signed the IBCT Code of Ethics and Professional Conduct. Certification happens after strict summative and formative evaluation of knowledge, skills, trainer’s performance, and professional attitude. Recertification is required every 3 years.

download (3).png