Certification Details of

Mark N.

Pereira BCom

USA

Indianapolis, IN

Certification Type:
Certification Issuing Date:
Certification Expiration Date:
Certification Status:
Certificate Code:
Call Center Management
Certified Professional Trainer
24-06-2020
24-06-2023
Valid
rectf9970c2020

Biography

Mark Pereira is a Certified Professional Trainer and a results-driven professional with visionary competencies to spearhead efforts in program development, program delivery, administration, and call quality service. Mark is highly skilled in developing training programs based on identified skill gaps through surveys, financial analysis, performance measurement programs, and auditing, as well as through senior-level program oversight. Demonstrated expertise in organizational management, managing multiple projects simultaneously, effectively balancing goals and objectives, and financial management.

Customer Service
Management
Medical Billing
Change Management
Standards

Certified Professional Trainers (CPT) earned their credentials by: - attending a total of 120+ contact hours of intensive skills training and passing a comprehensive, standardized exam, - possess a personal development plan to stay current as trainer and signed the IBCT Code of Ethics and Professional Conduct.

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